An adult (18 years or older) must be present during the entire service call. If the technician arrives at the scheduled time, and no adult is present, or if the adult leaves prior to the service being completed, the technician will leave and you will be subject to the stated service charges. You must type in all passwords for security purposes. You are responsible for any data migration to a new PC or hard drive. Data transfers are available for an additional fee. For installations of new PC's or hardware upgrades, you are responsible for the removal of any packing materials or trash.
Tasks that Must Be Completed Prior to Service:

Please back up all vital data files prior to service being performed. CompRevive is not responsible for lost data. Any hardware devices, components, peripherals, software, or cabling needed for the install must be purchased and supplied by customer. If network connectivity is desired for multiple devices, you must supply device (router, hub, modem, or switch) with adequate number of ports to support the required number of devices. ISP/Internet or home network connection must be activated and working properly prior to any related install. All computers to be networked must be virus and spyware free and all devices being connected must meet the minimum system requirements and be in good working condition. All equipment being installed must be located in the general area where the install is taking place. The technician must be given immediate access to the equipment so the service call can begin as scheduled. You must provide adequate environment (power, space, etc.) for the scheduled service. You are responsible for providing power cords and surge protectors. You must have available all legally licensed software and media that may be required.
Service Warranty:

CompRevive warranties its workmanship for a period of 7 days from the service date. This includes issues with the configured installation set up by the technician. CompRevive is not responsible for issues due to modifications to settings, new software upgrades or installations, ISP connection issues, relocation, virus or spyware issues, or misuse. Additional trips not covered by the warranty will be subject to charges.
Satisfaction Guarantee:

If you're not satisfied with the service we provided and you notify us within the 7-day warranty period, we will work with you to remedy the problem at no additional cost to you.